Primary Care & Care Coordination
Electronic health records built for integrated primary care.
Multi-provider care coordination. Behavioral health screening and warm handoffs. Shared patient records across primary care, mental health, and telehealth. Team-based workflows. Unified billing and compliance across locations.
Built for team-based, integrated care
Care coordination across providers
Shared patient records visible to all authorized team members. Care team messaging and task assignment. Referral tracking with status updates. Team-based care protocols. Automated patient outreach and appointment reminders.
Behavioral health screening & warm handoff
Depression (PHQ-9), anxiety (GAD-7), substance use (AUDIT, DAST) screening workflows. Behavioral health referral with status tracking. Integrated mental health notes visible to primary care. Warm handoff protocols and co-location support.
In-person and telehealth integration
In-person and telehealth as first-class visit types. Separate note templates for modality. Seamless scheduling and charting. Unified billing for both visit types. Telehealth brief-visit and full-visit templates.
Multi-location scheduling & team messaging
Cross-location provider availability and scheduling. Team messaging across locations. Shared clinical decision support and protocols. Unified patient record across all sites. Single billing backbone for the group.
Integrated care patient journey
Preventive care & health maintenance
Annual preventive visits with guideline-aligned screening. Behavioral health screening (depression, anxiety, substance use). Care plan development. Risk stratification for chronic disease. Patient education and shared decision-making.
Chronic disease management
Disease registries (hypertension, diabetes, COPD, heart disease). Protocol-based workflows with decision support. Team-based monitoring and adjustments. Patient outreach and appointment automation. Outcome tracking and quality metrics.
Acute illness & urgent care
Same-day or telehealth sick visit scheduling. Rapid chief complaint assessment. Vital signs and exam findings. Diagnosis and treatment plan. Prescription generation. Referral to specialists or behavioral health as needed.
Behavioral health integration & referral
Primary care identifies behavioral health need (screening). Warm handoff to co-located or referred behavioral health provider. Integrated notes and medications visible to both teams. Follow-up and coordination messaging. Continuity of care.
Primary care billing & compliance
- ✓Office visit, preventive, and behavioral health coding
Office visit codes (99201–99215), preventive codes (99381–99395), behavioral health (90791–90834). Telehealth billing (GT, 95, or specific codes). New vs established patient rules. Real-time claim scrubbing (NCCI/MUE/bundling).
- ✓Chronic disease management & care coordination
CCM codes (99490, 99491, 99492) for complex patients. Time-based billing. Multi-provider billing for team visits. Insurance eligibility for bundled care. Denial prevention for CCM documentation.
- ✓Primary care & FQHC compliance
FQHC/RHC encounter-based billing (facility rates). HEDIS and quality metric reporting. Preventive care screening and documentation. Medicare/Medicaid and commercial integration. Population health reporting.
- ✓Multi-provider & team billing
Billing for multiple providers on same visit (attending + resident, primary + behavioral health). Team-based care protocols. Mid-level provider billing (NP/PA under or independent, per payer). Shared decision-making documentation.
What's included
- ✓Charting & clinical documentation for in-person and telehealth
- ✓Scheduling across providers and locations
- ✓e-Prescribing, medication history, drug interaction checking
- ✓AI clinical scribe (drafts notes; licensed clinician reviews and signs)
- ✓Labs, imaging, and referral management
- ✓Team messaging and care coordination
- ✓Denial-prevention billing with real-time claim scrubbing
- ✓Patient portal with secure messaging and appointment scheduling
- ✓HIPAA-secure hosting and HITRUST-ready architecture
Frequently asked questions
Integrated primary care EMR
Who is Copergrine Integrated Primary Care EMR for?+
Family medicine practices, internal medicine groups, urgent care clinics, and Federally Qualified Health Centers (FQHCs) that deliver co-located primary care, behavioral health screening/referral, and telehealth from the same platform.
How does the EMR support care coordination across providers?+
Shared patient records visible to all authorized providers (primary care, behavioral health, specialists). Care team messaging and task assignment. Referral tracking with status updates. Team-based care protocols. Behavioral health screening and warm handoff workflows for integrated mental health.
Does the EMR include behavioral health screening and workflows?+
Yes. Depression screening (PHQ-9), anxiety screening (GAD-7), substance use screening (AUDIT, DAST). Behavioral health referral workflows with status tracking. Integrated behavioral health notes visible to primary care providers. Warm handoff documentation for patient transition to mental health care.
Can I manage both in-person and telehealth visits from one EMR?+
Yes. In-person and telehealth are first-class visit types with separate charting templates. Seamless scheduling across modalities. Telehealth note templates for brief visits (15–30 min) and full visits (30–60 min). Same billing codes and claim submission for both.
Does Copergrine support multi-location scheduling and provider collaboration?+
Yes. Multi-location scheduling with provider availability across all sites. Cross-location team messaging. Shared clinical decision support and protocol templates. Unified patient record across locations. Single billing and compliance backbone for the entire group.
How does the EMR help with chronic disease management?+
Chronic disease registries (hypertension, diabetes, COPD, heart disease, depression). Protocol-based care workflows (e.g., diabetes annual eye exam, lipid panel, A1C targets). Patient outreach and reminder automation. Outcome tracking and population health reporting. Provider quality metrics (HEDIS, CMS MIPS).
What primary care billing and coding does Copergrine support?+
Office visit codes (99201–99215), preventive care codes (99381–99395), behavioral health codes (90791–90834), chronic disease management (99490, 99491, 99492), and telehealth billing (GT, 95, or specific telehealth codes). Real-time insurance eligibility, claim scrubbing, and denial prevention. Medicare/Medicaid/commercial payer integration.
Does Copergrine meet primary care compliance and privacy standards?+
Yes. HIPAA-secure infrastructure. EHR Certification Commission (ONC) HITRUST-ready architecture. Audit trails for all clinical and billing activity. Team-based role-based access controls. Behavioral health privacy protections (42 CFR Part 2 awareness). Telehealth-specific consent and documentation workflows.
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